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Hi There,
A short message to advise our visitors that should they be operating in the aviation environment that we are able to offer QA and Auditing Services – Level 2 & 3 for your aviation business – particularly charter and AMO operations.
If you are struggling to keep on top of your audit schedule as well, we can assist with part time management of the process.
Contact us via the website contact page and we will be happy to discuss your requirements by return call.
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The backbone of an effective Quality Assurance program is the Audit Schedule. It is one of the easiest documents to prepare but can be one of the more difficult ones to adhere to – especially if elements in it are delayed. For audits to take place as per the schedule requires some diligent planning and then execution. Implementation of Corrective Action Plans round out the process.
As per the SACAA doc CA-AOC-AC-002 the purpose of the Operators Quality System is to enable the operator to monitor compliance with the relevant regulations, Operators manual, Operators maintenance Control Manual and ANY other standards specified by that operator, or the Authority to ensure safe operations and airworthy aircraft.
An efficient QA System includes a well structured audit schedule that ensures focus on Audits and Inspections at Level 2 and 3. (Level 1 is invariable conducted by the regulator). As defined in the referenced document a Quality Audit is a Systematic and Independent comparison of the way an operators activity is being conducted against the way the published procedure says it should be conducted. Level 2 and 3 audits ensure that there is adherence to the standard.
The Quality Inspection is linked to Quality Control. Activities aligned to inspections are observation of events, actions and documents relating to established operational procedures. The inspection observes how the work is done or how efficient a process is. Examples of where an inspection would add value would be to review the passenger boarding process, SOP documentation, the refuelling process or pilots proficiency checks.
So when it comes to the audit and inspection processes keep a tight grip on adhering to the set schedule, invest correctly in time and resources, maintain impartiality and always be making continual improvement – no matter how small!.
For Quality Management System and Quality Assurance processes to be effective requires, not only financial investment, but also a varied set of skills. These skills may be at an individual level, however they also need to be developed throughout the organization. Quality Assurance touches all aspects of the business and influences correct adherence to regulations and strategic direction. The organizations skill set at a QA level must support, Safety, Strategic Goals and an Understanding of Expense and Profit Levers. Treating QA as a purely administrative function but then discounting its power to influence other business levers may result in lost opportunities to enhance overall organizational effectiveness and behaviour.
Investing in the Team Skill Set is investing in the organizations future.
An effective Quality Assurance program ensures compliance and conformance of Management Systems to both regulatory and strategic requirements. To be effective the Quality Assurance process must have an effective Audit program. The Audit Program must be systematic and consistent, fact based and robust, supported by problem solving tools, which identify risks and opportunities to enhance organizational effectiveness, maintain a safe environment and lead to elevated levels of customer experience.
Companies approach Quality Assurance in different ways. Do any of the descriptions below resonate?
By following a systematic process it is possible to identify root cause of organizational and process issues. To be effective though it requires an implementation plan that embeds improvements and behaviour.
From time to time we will post some information items on this page. In particular they will relate to Quality Assurance and Consulting. QA in the Aviation Industry requires a high level of detail. In everything that we do we follow a project methodology approach. It could be influenced by Lean, 6Sigma DMAIC or the use of adapted processes from AGILE/Scrum. We look forward to publishing and to your frequent visits. Please use the contact page if there is something of interest that catches your eye in either our published website material or anything that appears on this page.
Aviation is our passion but we adapt to any industry particularly those that are capital equipment intensive and that require the implementation of processes that support strategic decisions.